Getting Unifi for Your New House — Complete Guide

Moving to a new home is exciting, but one of the first things you'll want sorted is your internet connection. Whether you're moving into a brand new development or a pre-owned property, this guide covers everything about getting Unifi set up at your new place.

Apply Before You Move In

Don't wait until moving day to think about internet. Unifi installation typically takes 3-7 working days from application, so we recommend:

**2-3 weeks before moving:** Check coverage and submit your application

**1 week before moving:** Confirm your installation appointment

**Moving day or after:** Technician comes to install

This way, you'll have internet ready when you move in — no waiting around with no WiFi!

New Build vs Pre-Owned Property

Brand New Development (Rumah Baru)

Most new developments in Malaysia are pre-wired for fibre

TM usually has infrastructure ready in new housing areas

Installation is straightforward — the fibre port is already in your house

You may be among the first to apply, so processing can be faster

Pre-Owned / Second-Hand Property

Check if the previous owner had Unifi — the fibre line may already be there

If there's an existing line, installation is quicker (sometimes same day)

If no existing line, a new fibre cable will need to be pulled

Older properties in some areas may need additional infrastructure work

High-Rise Condo vs Landed House

Apartment / Condo / Flat

Fibre is usually available through the building's MDF room

Check with your building management if TM has access

Some newer condos have fibre pre-installed to each unit

Installation is typically faster — 1-3 working days

Landed House (Terrace / Semi-D / Bungalow)

Fibre cable runs from the nearest TM distribution point to your house

May require outdoor cabling work

Installation takes 3-7 working days

For new housing areas, TM may need to activate the port first

Documents You'll Need

Malaysian Citizens:

MyKad (front and back)

Proof of address — S&P agreement, utility bill, or tenancy agreement

Foreigners:

Passport copy

Valid visa or work permit

Tenancy agreement or S&P

**Tip:** If you just bought the house and don't have a utility bill yet, your Sale & Purchase (S&P) agreement works as proof of address.

Which Package to Choose?

For a new home, we recommend:

|---|---|---|

All plans include free Wi-Fi 6 router, free installation, and unlimited data.

Step-by-Step Application Process

1. **WhatsApp us** your new address for a free coverage check

2. **Choose your plan** based on your household needs

3. **Send your documents** via WhatsApp (MyKad + proof of address)

4. **Application processed** within 24 business hours

5. **Installation scheduled** — a TM technician will contact you

6. **Installation day** — takes about 1-2 hours

Common Questions

Q: Can I transfer my existing Unifi to my new house?

A: Yes! You can request a relocation. However, applying for a new line is often faster and you may get better promotional pricing.

Q: My new house is in a new development. Is Unifi available?

A: Most new developments have Unifi coverage. Send us your address and we'll check instantly.

Q: I'm renting. Can I apply for Unifi?

A: Yes, tenants can apply. Just provide your tenancy agreement as proof of address.

Q: What if there's no coverage at my new house?

A: We'll check alternatives like Unifi Air (wireless broadband) which covers more areas.

Q: Is there any contract?

A: Unifi Home plans come with a 24-month contract. Early termination fees may apply.

Don't Wait — Apply Now!

The sooner you apply, the sooner you'll have internet at your new home. Contact us via WhatsApp for a free coverage check and hassle-free application. We handle everything for you!

Getting Unifi for Your New House — What You Need to Know (2026)