Streamyx Is Being Shut Down — Here's What Every Remaining User Needs to Know
If you've received a notice from TM about copper broadband service termination, you're not alone. TM has been rolling out final notices to all remaining Streamyx and copper-based broadband customers across Malaysia. The message is clear: the copper network is being switched off, and there's no extension.
This guide explains exactly what's happening, what your options are, and how to make the switch to Unifi fibre without any service gap.
💬 Still on Streamyx? [WhatsApp us now](https://wa.me/60111054315) — we'll check Unifi fibre availability at your address and get you migrated before your copper line is cut.
What Is the Copper Broadband Phase Out?
TM (Telekom Malaysia) has been running a nationwide programme to decommission its legacy copper telephone network — the same infrastructure that powered Streamyx ADSL broadband for over two decades.
The copper network is being replaced entirely by fibre optic (FTTH — Fibre to the Home). This is part of Malaysia's national broadband infrastructure upgrade under the National Digital Infrastructure Plan (JENDELA).
What this means for you:
- Your Streamyx or copper-based broadband will be permanently terminated
- Your copper telephone line (fixed line voice) may also be affected
- There is no option to stay on copper — the infrastructure is being physically removed
- You must migrate to a fibre-based service or find an alternative
Who Is Affected?
You are affected if you are currently on any of these services:
- Streamyx (ADSL broadband over copper)
- Unifi Basic (older copper-based Unifi packages, not fibre)
- TM fixed-line voice only (in areas where copper is being removed)
- Any TM broadband plan that is NOT fibre-based
How to check: Look at your TM bill. If your plan says "Streamyx", "ADSL", or if your monthly speed is 1Mbps, 4Mbps, or 8Mbps — you are on copper.
If your plan says "Unifi Home" with speeds of 100Mbps or above, you are already on fibre and are not affected.
When Will My Line Be Cut?
TM has been sending notices in phases by area. The timeline varies by location:
| Phase | Areas | Status |
|---|---|---|
| Phase 1 (completed) | Selected urban areas in KL, Selangor, Penang | Already terminated |
| Phase 2 (ongoing) | Suburban areas, secondary towns | Notices being sent now |
| Phase 3 (upcoming) | Rural areas, remaining coverage zones | 2026 |
If you received a notice: Your termination date is printed on the letter. Do not ignore it — once the date passes, your service stops and there is no grace period.
If you haven't received a notice yet: Your area may be in a later phase, but migration is still recommended now. Waiting until the last minute means competing with thousands of other customers for installation slots.
What Are Your Options?
Option 1: Upgrade to Unifi Fibre (Recommended)
This is the most straightforward path. If fibre is available at your address — and for most areas where copper is being phased out, it is — you can upgrade directly.
Benefits of upgrading now:
- Speeds 10–100x faster than Streamyx (100Mbps to 2Gbps vs 1–8Mbps)
- More stable connection — fibre is not affected by rain, distance, or line quality
- Lower latency — better for video calls, gaming, streaming
- Future-proof — fibre infrastructure will last decades
- Current promotions: FREE 3 months on Home plans
Unifi Home Plans (2026):
| Plan | Speed | Monthly Price | vs Streamyx |
|---|---|---|---|
| Home 100Mbps | 100/50 Mbps | RM89/mo | ~12x faster |
| Home 300Mbps | 300/50 Mbps | RM129/mo | ~37x faster |
| Home 500Mbps | 500/100 Mbps | RM149/mo | ~62x faster |
| Home 1Gbps | 1000/500 Mbps | RM249/mo | ~125x faster |
Most Streamyx users were paying RM60–RM110/month for 4–8Mbps. Upgrading to Unifi Home 100Mbps at RM89/month gives you dramatically better speeds for a similar or lower price.
Option 2: Unifi Air (If Fibre Is Not Available)
If fibre hasn't reached your address yet, Unifi Air (fixed wireless broadband) is TM's alternative. It uses a rooftop antenna to receive wireless signal instead of a cable.
- Unifi Air 30Mbps: RM79/month
- Unifi Air 100Mbps: RM109/month
Still significantly faster than Streamyx, and available in areas where fibre hasn't been laid yet.
Option 3: Mobile Broadband (Last Resort)
If neither fibre nor Unifi Air is available at your address, mobile broadband (using a 4G/5G router) is a temporary option. However, this is generally not recommended as a permanent home internet solution due to data caps and inconsistent speeds.
Will I Lose My Phone Number?
This is one of the most common concerns. Here's the situation:
If you have a TM fixed-line number (03-XXXXXXXX):
- When you migrate to Unifi fibre, you can keep your existing phone number
- Unifi Home plans include voice call services
- Request number portability when applying — our team will handle this for you
If you only want broadband (no voice):
- You can choose a Unifi Home plan without voice add-on
- Your old copper line number will be deactivated
Will There Be a Service Gap During Migration?
If you plan ahead, no. Here's how to avoid any downtime:
1. Apply for Unifi fibre before your copper termination date — ideally 2–3 weeks before
2. Schedule installation before the cut-off — TM technicians will install the new fibre line
3. Both services can run briefly in parallel — your copper line stays active until the fibre is confirmed working
4. After fibre is confirmed: your copper line is terminated
The key is not to wait until the last day. Installation slots fill up fast when TM sends out batch termination notices to an area.
What Happens If I Do Nothing?
If you ignore the termination notice and take no action:
- Your Streamyx service will be cut on the stated date
- You will have no internet connection
- You will still be billed for any remaining contract period (early termination fees may apply)
- Getting reconnected after the fact takes longer — you'll be starting from scratch
Don't let this happen. The migration process is straightforward and we can handle it for you.
Frequently Asked Questions
Q: I've been on Streamyx for 10+ years. Do I have to sign a new contract for Unifi?
A: Yes, Unifi Home plans come with a 24-month contract. However, given that Streamyx is being terminated anyway, this is unavoidable. The good news: you're getting dramatically better speeds, often at a similar or lower price.
Q: My area has no fibre coverage. What do I do?
A: Contact us — we'll check Unifi Air availability as an alternative. If neither is available, we can register your address for priority fibre rollout.
Q: Can I keep my Streamyx email address (tm.net.my)?
A: TM has been phasing out @tm.net.my email addresses. Check with TM directly about your specific email account status.
Q: I'm a business on Streamyx. What should I do?
A: Migrate to Unifi Business fibre. Business plans include 24-hour fault restoration SLA and dedicated support — far better than what Streamyx offered. See Unifi Business plans →
Q: Is there any compensation for being forced to migrate?
A: TM has not announced any compensation programme. However, current Unifi promotions (free 3 months, free router) effectively offset migration costs.
Q: How long does Unifi installation take?
A: Typically 3–7 working days from application. Apply early to avoid the rush.
How to Migrate — Step by Step
Step 1: WhatsApp us your address — we'll confirm fibre availability instantly
Step 2: Choose your Unifi plan (most Streamyx users go for Home 100Mbps or 300Mbps)
Step 3: Send your documents (MyKad + proof of address)
Step 4: We submit your application — processed within 24 business hours
Step 5: TM technician installs your fibre line (3–7 working days)
Step 6: Confirm your new connection is working — your copper line is then terminated
The whole process takes about a week. Start now and you'll have fibre before your copper line is cut.
Don't Wait — Apply Before Your Area's Deadline
TM is processing terminations in batches. Once your area's notice goes out, installation slots fill up within days. The customers who act first get the earliest installation dates.
🔥 [Check fibre availability & apply via WhatsApp →](https://wa.me/60111054315)
Tell us your address and we'll handle the rest. Free coverage check, same-day application, installation within the week.